Absolutely brilliant purchasing experience from start to finish. The sales team, technical team and installers are all very knowledgeable in their product, friendly and willing to help wherever poss... See more
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Grillo Group Ltd, The Ridge, Iceni Way, CB9 7FD, Haverhill, United Kingdom
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contact and design process was handled effectively. At any point the staff were knowledgable and helpful.
Pointed me toward the Pergola supplier and that all worked smoothly as well.
Delivery at the date and time agreed. All installed and flexible as we worked around small changes.
Professional hand over. Delighted with Grillo and the kitchen.

Reply from Grillo Outdoor Kitchens
Brilliant experience with Grillo Kitchens from start to finish. The team guided us through the whole process with great customer service, and even accommodated a last-minute change seamlessly. Delivery was first class, and the finished kitchen looks fantastic. Highly recommend!

Reply from Grillo Outdoor Kitchens
We have found the team at Grillo polite and professional throughout the process from designing, purchasing and fitting of our kitchen and are very happy with the results

Reply from Grillo Outdoor Kitchens
Absolutely brilliant purchasing experience from start to finish. The sales team, technical team and installers are all very knowledgeable in their product, friendly and willing to help wherever possible. The design configurator on the website is a really useful tool not only for myself but also to help my clients visualise what they're getting and the modular system gives so much flexibility!
As for the products themselves.... superbly built using quality materials that are strong with a premium look and finish. The icing on the cake is all the little extras included such as chopping boards, BBQ utensils, gloves etc.

Reply from Grillo Outdoor Kitchens
The website is too complicated. I wanted to compare outdoor built in BBQ, and could not find a result. Guess i have to to the footwork elsewhere.

Reply from Grillo Outdoor Kitchens
From start of process to finished project on our patio and everything in between - excellent
Thank you

Reply from Grillo Outdoor Kitchens
Great product and amazing customer service. Very quick fitting aswell. The bull bbq is great quality aswell

Reply from Grillo Outdoor Kitchens

Reply from Grillo Outdoor Kitchens
From start the finish Grillo have been amazing. Layla was superb patient in helping to design our outside kitchen, and offered multiple design options to fit within our budget. In the end we ended with everything we wanted and more and the design fitted perfectly into the space. We chose Grillo because of the 10 year warranty which was particularly important to us because of the seafront location it was installed in. Being marine grade quality we are confident it will stand the test of time.
Installation was also faultless. The guys worked like trojans in very hot weather and even accommodated a difficult install location on the beach. Once installation was complete the totally cleaned everything and gave me a thorough run-through of how to use the equipment.
We opted for the additional Delevita pizza oven which had its first test run over the weekend and everything was amazing.
I highly recommend Grillo - everyone we have dealt with was professional and helpful and the kitchen looks stunning.

Reply from Grillo Outdoor Kitchens
Excellent service throughout the process. Great communication, always willing to accommodate my changes. Fantastic product with flexible delivery and install was quick, organised and professional. 5 star experience overall.

Reply from Grillo Outdoor Kitchens

Reply from Grillo Outdoor Kitchens
The installers were great. I filled in on my form from the installers, I was disappointed after calling three time to ask if I had everything for the kitchen to find out we did not have the pizza oven accessories. We had organised a party for the Saturday and had things missing. We also did not have the tool rail. We have had troubles lighting the pizza oven, which we have reported to Amy this morning.

Reply from Grillo Outdoor Kitchens
From the very first phone call to the last man leaving site the service was impeccable. I cannot rate these guys highly enough. They have been amazing. Knowledgable, professional, friendly and of course the product is outstanding. Thank you. Looking forward to many happy memories cooking on my outdoor kitchen. Keep it up and don’t change anything! Brilliant.

Reply from Grillo Outdoor Kitchens
From start to finish a brilliant customer service. We are very pleased with our outdoor kitchen.

Reply from Grillo Outdoor Kitchens

Reply from Grillo Outdoor Kitchens
Right from the very start of the design phase Grillo have been brilliant, adapting our layout, communication , delivery. Any issues along the way they are all over it and happy to help . Big thanks to Layla, Luke and Jeremy .
Bring on the summer garden bliss 😊
Kerry & Danny
Wakefield

Reply from Grillo Outdoor Kitchens
Excellent service and Comms right through the process, professional installers and one awesome black box gift at the end!

Reply from Grillo Outdoor Kitchens

Reply from Grillo Outdoor Kitchens
All in all a very robust, functional & stylish piece of kit, it does what it says on the tin & a product that will last you a lifetime!

Reply from Grillo Outdoor Kitchens
We have been considering a garden kitchen for some time and looked at several suppliers but preferred the contemporary look of the Grillo. The ability to create your own design using the website configurator was a plus point as it enabled us to try different modules until we settled on the best for us. Seeing the product in a showroom before we committed allowed us to appreciate the build quality - it will definitely pass the test of time. The service was good with Grillo keeping us updated on timing. We were using a landscape company to lay patios and Grillo were quick to respond to any queries on sizing, services, etc that they had. Looking forward to enjoying the real thing now that the work is completed. We opted for the white glove installation which I would recommend - there is a lot of assembly work to be done.

Reply from Grillo Outdoor Kitchens
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