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Grillo Outdoor Kitchens Reviews 

141
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Looking at 55 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the premium build quality of the outdoor kitchens alongside the exceptionally helpful and professional staff throughout the entire design and installation process. Many buyers deeply appreciate the seamless communication and expert guidance that make designing and building their dream garden kitchen completely stress-free. A few other people also noted that once the smooth installation process was successfully finished, they were eagerly looking forward to finally starting to use their brand new outdoor spaces. Consumers consistently highlight how the knowledgeable team ensures every single detail of the layout perfectly matches their personal preferences and needs.

What people talk about most

Product

Customers had positive experiences with product, noting that the items are superbly built using quality... See more

Service

People report high satisfaction with the service, highlighting professional, helpful, and knowledgeable teams... See more

Staff

Consumers find staff to be positive, professional, and knowledgeable throughout the entire process. Reviewers... See more

Quality

Clients share positive opinions on quality, consistently highlighting the robust build and premium materials.... See more

User experience

Reviewers mention positive feedback about user experience, highlighting an absolutely brilliant and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Absolutely brilliant purchasing experience from start to finish. The sales team, technical team and installers are all very knowledgeable in their product, friendly and willing to help wherever poss... See more

Company replied

Rated 5 out of 5 stars

We are so happy with our grillo kitchen. It has completely transformed our garden and the kitchen looks amazing! The team at Grillo have all been brilliant from the initial designs with Layla... See more

Company replied

Rated 5 out of 5 stars

You did amazing!!!! From initial enquiry to delivery everyone has been professional, helpful, knowledgeable. The product is fab, the best in the marketplace, in my opinion. Robust, stylish and due to... See more

Company replied

Rated 5 out of 5 stars

The team from Grillo helped us design our outdoor kitchen and helped us to understand the art of the possible. They were fantastically supportive to help us understand what we needed to have in place... See more

Company replied


Company details

  1. Grill Store

About Grillo Outdoor Kitchens

Written by the company

Grillo Outdoor Kitchens can transform outdoor living spaces with stunning, durable designs. Over the years as the UK market leaders in outdoor kitchens, we’ve perfected a customisable, modular system, offering a wide selection of appliances, cabinets, and features to suit your space with specialist installation, exceptional aftercare and a 10 year warranty.

Built with thick aluminum with a beautifully textured marine-grade coating and complemented by stain-proof and scratch-proof sintered stone worktops, our outdoor kitchens are built to withstand the elements while maintaining a striking aesthetic all year round.

Our Design Specialists are available to guide you every step of the way, ensuring you make the most of your outdoor space. With a huge range of resources on our website, including informative blogs and our 3D configurator, you’ll find everything you need to create a space that reflects your vision.

Explore more than 200 real projects in customers gardens that Grillo have helped bring to life with our outdoor kitchens. From country escapes to rooftop terraces...




Contact info

4.9

Excellent

TrustScore 5 out of 5

141 reviews

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4.9

All reviews

(141)

54 reviews in the last 12 months

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Rated 5 out of 5 stars

contact and design process was handled…

contact and design process was handled effectively. At any point the staff were knowledgable and helpful.
Pointed me toward the Pergola supplier and that all worked smoothly as well.
Delivery at the date and time agreed. All installed and flexible as we worked around small changes.
Professional hand over. Delighted with Grillo and the kitchen.

11 September 2026
Grillo Outdoor Kitchens logo

Reply from Grillo Outdoor Kitchens

Hello Tony,

Thank you for taking the time to leave us a positive review. We are so glad to hear you had an excellent experience. We hope you enjoy your Grillo for many years to come!

Grillo team :)

Rated 5 out of 5 stars

Brilliant experience with Grillo…

Brilliant experience with Grillo Kitchens from start to finish. The team guided us through the whole process with great customer service, and even accommodated a last-minute change seamlessly. Delivery was first class, and the finished kitchen looks fantastic. Highly recommend!

10 September 2026
Unprompted review
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Reply from Grillo Outdoor Kitchens

Hello Chris,

Thank you for taking the time to leave us a great review! We are really pleased to hear you are happy with your outdoor kitchen and the services for design and installation. We will pass this on to the team - it's fantastic to hear. We hope you enjoy your Grillo for many years to come! :)

Rated 5 out of 5 stars

We have found the team at Grillo polite…

We have found the team at Grillo polite and professional throughout the process from designing, purchasing and fitting of our kitchen and are very happy with the results

27 August 2026
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Reply from Grillo Outdoor Kitchens

Hello Debbie & Mark

Thank you so much for taking the time to write this review. We are so pleased to hear that you had such a positive experience with Grillo. We hope you enjoy many BBQs for years to come!

Grillo team :)

Rated 5 out of 5 stars

Fantastic Product and great service

Absolutely brilliant purchasing experience from start to finish. The sales team, technical team and installers are all very knowledgeable in their product, friendly and willing to help wherever possible. The design configurator on the website is a really useful tool not only for myself but also to help my clients visualise what they're getting and the modular system gives so much flexibility!
As for the products themselves.... superbly built using quality materials that are strong with a premium look and finish. The icing on the cake is all the little extras included such as chopping boards, BBQ utensils, gloves etc.

16 June 2026
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Reply from Grillo Outdoor Kitchens

Hello Steve,

Thank you so much for taking the time to leave us such a positive review. It’s wonderful to hear how impressed you were with the whole process, both on behalf of your client and from your own perspective. We’re especially pleased that the quality and premium feel of the Grillo kitchen stood out.

We hope your client enjoys their outdoor kitchen for many years to come, and we look forward to hopefully working with you again soon.

Grillo team :)

Rated 3 out of 5 stars

The website is too complicated

The website is too complicated. I wanted to compare outdoor built in BBQ, and could not find a result. Guess i have to to the footwork elsewhere.

24 August 2026
Unprompted review
Grillo Outdoor Kitchens logo

Reply from Grillo Outdoor Kitchens

Dear Robert,

We’re sorry to hear you found the website difficult to navigate, and we appreciate you taking the time to let us know.

Grillo specialises in complete outdoor kitchens, with BBQs integrated into our cabinetry, rather than standalone built-in BBQs. That said, we do offer a built-in gas grill, and we appreciate that this information could have been easier for you to find.

You can view it here: https://grilloliving.com.au/product/vantage-gas-grill/

We’re continually reviewing and improving the website, so we’ll certainly take your feedback into account. We wish you all the best with your search and, if we can help with any questions or comparisons, our team would be very happy to assist.

The Grillo Team

Rated 5 out of 5 stars

From start of process to finished…

From start of process to finished project on our patio and everything in between - excellent
Thank you

19 August 2026
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Reply from Grillo Outdoor Kitchens

Hello Suzie,
Thank you so much for taking the time to leave us a great review. We are so happy to hear you had an excellent experience. Enjoy!
Grillo team :)

Rated 5 out of 5 stars

Great product and amazing customer…

Great product and amazing customer service. Very quick fitting aswell. The bull bbq is great quality aswell

13 August 2026
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Reply from Grillo Outdoor Kitchens

Hello John,
Thank you for taking the time to leave us such a positive review. We're pleased to hear you are so pleased with the customer service and the Bull BBQ! We hope you continue to enjoy your Grillo for many years to come!
Grillo team :)

Rated 5 out of 5 stars

Great product

Great product, excellent admin / logistics, can’t fault the process

5 August 2026
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Reply from Grillo Outdoor Kitchens

Dear customer,

Thank you so much for taking the time to leave us a positive review. We hope you enjoy your Grillo for many years to come!

Grillo team :)

Rated 5 out of 5 stars

Brillo Grillo

From start the finish Grillo have been amazing. Layla was superb patient in helping to design our outside kitchen, and offered multiple design options to fit within our budget. In the end we ended with everything we wanted and more and the design fitted perfectly into the space. We chose Grillo because of the 10 year warranty which was particularly important to us because of the seafront location it was installed in. Being marine grade quality we are confident it will stand the test of time.

Installation was also faultless. The guys worked like trojans in very hot weather and even accommodated a difficult install location on the beach. Once installation was complete the totally cleaned everything and gave me a thorough run-through of how to use the equipment.

We opted for the additional Delevita pizza oven which had its first test run over the weekend and everything was amazing.

I highly recommend Grillo - everyone we have dealt with was professional and helpful and the kitchen looks stunning.

28 July 2026
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Reply from Grillo Outdoor Kitchens

Hello Darryl,
Thank you so much for taking the time to leave us such a positive review. We appreciate hearing about your great experience and will pass on the good news to our team, especially Layla!

Thank you for each and every recommendation you make, it really does make a difference. We hope you continue to enjoy the kitchen for many years to come.
Grillo team :)

Rated 5 out of 5 stars

Excellent service throughout the…

Excellent service throughout the process. Great communication, always willing to accommodate my changes. Fantastic product with flexible delivery and install was quick, organised and professional. 5 star experience overall.

24 July 2026
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Reply from Grillo Outdoor Kitchens

Dear customer,
Thank you so much for taking the time to leave us a positive review. It's great to hear you found the process felixble and profesional. We hope you enjoy your Grillo!
Grillo team :)

Rated 5 out of 5 stars

Great BBQ

Great service, helpful on email and delivered quickly. Great BBQ and tools!

14 July 2026
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Reply from Grillo Outdoor Kitchens

Hello Warwick,

Thank you for taking the time to leave us a positive review. We hope you enjoy your Grillo for many years to come!

Grillo team :)

Rated 4 out of 5 stars

The installers were great, but I do feel if you want a wow customer experience, they could spend 15 minutes on the do's and dont's on how to use the pizza oven and vantage charcoal

The installers were great. I filled in on my form from the installers, I was disappointed after calling three time to ask if I had everything for the kitchen to find out we did not have the pizza oven accessories. We had organised a party for the Saturday and had things missing. We also did not have the tool rail. We have had troubles lighting the pizza oven, which we have reported to Amy this morning.

10 July 2026
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Reply from Grillo Outdoor Kitchens

Dear Sue,

Thank you for taking the time to leave us a four-star review. We’re pleased to hear you were happy with the installation team.

We appreciate your feedback about the handover. Our installers will usually provide a brief overview, but we understand you would have preferred more detailed directions of how to use the appliances. We do have guidance and videos available online, but your comments are helpful and will be taken on board for future improvements to our service.

We are sorry for the confusion around the tool rail and pizza oven accessories. The tool rail was not included on the original order, although we appreciate there may have been an expectation that it came as standard. We have arranged for a tool rail to be sent out to you free of charge, with the pizza tools to follow once they are in stock. We have also contacted Gozney on your behalf and asked them to get in touch regarding the difficulty lighting the pizza oven and hope you can get up and running quickly.

We hope everything is resolved for you soon and that you enjoy many years of cooking and entertaining in your Grillo kitchen.

The Grillo Team :)

Rated 5 out of 5 stars

Amazing company with an outstanding product. From the very first phone call to the…

From the very first phone call to the last man leaving site the service was impeccable. I cannot rate these guys highly enough. They have been amazing. Knowledgable, professional, friendly and of course the product is outstanding. Thank you. Looking forward to many happy memories cooking on my outdoor kitchen. Keep it up and don’t change anything! Brilliant.

9 July 2026
Grillo Outdoor Kitchens logo

Reply from Grillo Outdoor Kitchens

Hello Robin,
Thank you so much for taking the time to leave us a positive review. We are so pleased to hear that your experience was impeccable and have passed this kind feedback onto our team. We hope you enjoy your kitchen for many years to come!
Grillo team :)

Rated 5 out of 5 stars

Top Job

From start to finish a brilliant customer service. We are very pleased with our outdoor kitchen.

23 June 2026
Grillo Outdoor Kitchens logo

Reply from Grillo Outdoor Kitchens

Dear customer,
Thank you very much for taking the time to leave us a positive review. We are so happy to hear you are pleased with your outdoor kitchen. Enjoy it!
Grillo team :)

Rated 5 out of 5 stars

Great product and service to match

Great product and service to match
Very pleased

19 June 2026
Grillo Outdoor Kitchens logo

Reply from Grillo Outdoor Kitchens

Hello Linda,

Thank you for taking the time to leave us a positive review. We are pleased to hear you found the service and the end result overall great.

Grillo team :)

Rated 5 out of 5 stars

Amazing quality product and first class service

Right from the very start of the design phase Grillo have been brilliant, adapting our layout, communication , delivery. Any issues along the way they are all over it and happy to help . Big thanks to Layla, Luke and Jeremy .
Bring on the summer garden bliss 😊

Kerry & Danny
Wakefield

15 June 2026
Grillo Outdoor Kitchens logo

Reply from Grillo Outdoor Kitchens

Hello Kerry,

Thank you for taking the time to leave us a positive review. It's wonderful to hear you had such a positive experience with us. We have passed on your positive message to our team and we hope you enjoy your Grillo outdoor kitchen for many years to come!

Grillo team :)

Rated 5 out of 5 stars

Excellent service and Comms right…

Excellent service and Comms right through the process, professional installers and one awesome black box gift at the end!

3 June 2026
Grillo Outdoor Kitchens logo

Reply from Grillo Outdoor Kitchens

Hello,
Thank you for taking the time to leave us a positive review. It's great to hear you loved our Black Box as well. Enjoy your Grillo kitchen!
Grillo team :)

Rated 5 out of 5 stars

Just Fantastic

Just Fantastic, the whole experience could not get any better.
Thank you

4 June 2026
Grillo Outdoor Kitchens logo

Reply from Grillo Outdoor Kitchens

Hello there,
Thank you so much for taking the time to leave us a positive review! We are pleased to hear you are impressed with the entire experience. Wishing you many happy Grillo years!
Grillo team :)

Rated 5 out of 5 stars

All in all very robust

All in all a very robust, functional & stylish piece of kit, it does what it says on the tin & a product that will last you a lifetime!

3 June 2026
Grillo Outdoor Kitchens logo

Reply from Grillo Outdoor Kitchens

Hello there,
Thank you so much for leaving us a positive review! We are pleased to hear you are impressed with the style and robustness of the kitchen. Wishing you many happy Grillo years!
Grillo team :)

Rated 5 out of 5 stars

We have been considering a garden…

We have been considering a garden kitchen for some time and looked at several suppliers but preferred the contemporary look of the Grillo. The ability to create your own design using the website configurator was a plus point as it enabled us to try different modules until we settled on the best for us. Seeing the product in a showroom before we committed allowed us to appreciate the build quality - it will definitely pass the test of time. The service was good with Grillo keeping us updated on timing. We were using a landscape company to lay patios and Grillo were quick to respond to any queries on sizing, services, etc that they had. Looking forward to enjoying the real thing now that the work is completed. We opted for the white glove installation which I would recommend - there is a lot of assembly work to be done.

26 May 2026
Grillo Outdoor Kitchens logo

Reply from Grillo Outdoor Kitchens

Hello Wayne,

Thank you so much for taking the time to leave us a great review. It's wonderful to hear that everything during your journey was positive, especially that our showrooms allowed you to assess the build quality before purchase and the white glove installation took the pressure off in building up all the elements.

If you need anything in the future, please do get in touch. We hope you enjoy your Grillo kitchen for many years to come!

Grillo team :)

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